Frequently Asked Questions

Shipping Questions

What are your shipping options and rates? 

We offer a wide variety of options to accommodate our customers. To view our options and rates, visit our Shipping Page. Please note that orders usually ship the next business day, so be sure to add this day of processing when calculating your ship time and expected delivery date.

When will I receive my order? 

Orders placed on Monday-Thursday will be processed and shipped within 24 hours—sometimes even faster. Orders placed Friday-Sunday are typically shipped on the following Monday unless it is a holiday. Orders will not be processed or shipped on holidays. After the order has been shipped, you will receive a confirmation email with shipping/tracking information.

We do our best to ship your products in an efficient manner. Our shipping estimates use data provided by the shipping provider and some deliveries can take longer to arrive. To ensure that you receive your products in time for a holiday or other deadline, please place your order well in advance.

If you are ordering internationally, please track your package closely to make sure that it is delivered in a timely manner. We have found that our international customers receive their package more quickly when this is done. In the past, some postal services have held onto packages without notifying customers for several days. If your order is late, check with the shipping company or your local postal service before contacting us.

How do I track my order? 

Once your order has shipped, you will be emailed a tracking number. Please enter your tracking number on the shipping website below to track your order.

  • If you selected FedEx shipping, you can track your order HERE.
  • If you selected USPS shipping, you can track your order HERE.
  • If you selected UPS shipping or a small package option, you can use your tracking number to track your order HERE.
What should I do if I haven’t received an order confirmation email?  

The order confirmation email should arrive shortly after the order is placed. If you can’t find the confirmation, please check your SPAM or JUNK folders. If you still can’t find the confirmation, please contact our Customer Service team by going to our contact page.

What should I do if I haven’t received a shipping confirmation email? 

If it has been more than 2 business days since you placed your order and received an order confirmation email, but you still have not received a shipping confirmation email, we recommend you first check your SPAM or JUNK folder to make sure it is not there. If you cannot find it, you may contact Customer Service by going to our contact page

I received a shipping confirmation email, but I didn’t get a tracking number. Is something wrong? 

All shipping confirmation emails should include a tracking number. Please contact our Customer Service team by going to our contact page if you did not receive a tracking number.

Are there other shipping or handling charges that I might expect for International orders? 

Some countries charge import or custom fees or other third party handling fees. Wild Things Blankets by Fin Fun has no control over the imposition of these fees and the customer will be required to pay these fees before the package can be delivered. If you have questions or concerns about these fees, please contact your import authorities. These fees, especially in Greece, Spain, Canada, Brazil, and the UK, can be significant and delivery may be delayed until the fees are paid.

In the past, some postal services have held onto packages without notifying customers for several days. If your order is late, check with the shipping company or your local postal service before contacting us.

Australia and some other countries do not charge duties or fees on orders less than $1,000. Be sure to check with your country to determine what fees you must pay to receive your package.


Payment Questions

What payment types do you accept? Is your site secure? 

We accept payment through Visa, MasterCard, American Express and Discover.

Regardless of your preferred method of payment, your information is secure and protected. Our website is encrypted by SSL at all timesto provide you with the highest level of confidence during check out. We do not retain your credit information.

We use credit card tokenization that allows you convenient access to your credit card without storing the actual card information with Fin Fun. Instead it is secured by a leading payment processing provider using the highest level of security to protect your payment information.

All prices are in US dollars.

My order won’t go through. Why not? 

Often an order fails to go through due to incorrect or incomplete credit card information. The most common problems are using a billing address that does not match the card used or forgetting to include the CVV number. The CVV number is the 3-digit security code usually found on the back of the credit card. Occasionally a credit card will be declined for various other reasons. Orders cannot be processed until payment is accepted.

If the credit card payment is accepted, but the order won't go through, it may be a technical problem with the website. Please contact us by going to our contact page if you need assistance.